Terms and Conditions

Terms and Conditions

Trading terms and condition of Pets Go Shopping

These following terms and conditions set out the business relationship between Pets Go Shopping and our customers. By buying from us, or using this website in any way, you agree to be bound by our terms and conditions.

Persons under 18 must not purchase goods from this site. If you are under 18, please ask an adult to make your purchase.

We are: Pets Go Shopping
Our address is: 78 Trinity Road, Four Oaks, Birmingham. B75 6TJ.

You are classified as : a visitor to our website / our customer

The terms and conditions

1 Definitions

In this agreement:

Carrier this refers to any business or person engaged by us to carry goods from us to you.

Consumer means any person who, as part of this agreement, is acting for purposes which are outside his business.

Our Website refers to all of our computing hardware and software installation that is used to supports this website.

Goods means any of the products we offer for sale on our website

Content refers to any data or material of any sort published on our website and with our consent any third party content.

2 Our contract with you

These terms and conditions apply to you as a visitor to our website and in any event to you as a buyer or prospective buyer of our goods. We shall accept your order by e-mail confirmation. That is when our contract is made. From time to time we may change these terms. When you order goods from us then the terms on here at that time apply to you. These terms still apply even if you buy goods from us that do not involve payment via our website. We reserve the right to refuse you access to our website.

We cannot guarantee that Goods advertised on our website are available. If the goods you order are not in stock, we may offer you alternatives. If this happens you may accept the alternatives we offer or cancel all or part of your order. If we owe you money as a result of your cancellation, we will credit your credit or debit card as soon as reasonably practicable.

3 Price and Payment

We try to keep our website up to date and accurate but it is possible that the price may have increased from that published. In this event, we will not be able to send your order until you have agreed that you wish to order at the new price.

Bank charges incurred by the receiving bank on payments to us will be taken by us. Any other charges relating to payments, including currency payments that are not in pounds sterling, will be borne by you. Any exchange rate information we provide are approximate only and from time to time may vary.

4 Delivery

Deliveries will be made by our suppliers and distributors to the address you provide in your order. You must ensure that someone is present to accept delivery. If we are unable to deliver your order we reserve the right to cancel your order and return money paid for the goods but we will retain any charge we made for delivery.

If we are not able to deliver your Goods within 20 days of the date of your order, we will notify you by e-mail to arrange a later date for delivery or give you the option of cancelling your order.

As we use more than one supplier or distributor your goods will often arrive as separate deliveries.

Goods are sent at our risk until signed for by you or any other person signing on your behalf.

If you live in remote parts of the United Kingdom we reserve the right to charge additional delivery costs or cancel your order and provide a refund.

Our Delivery Policy also forms part of these terms and conditions.

5 Foreign taxes, duties and import restrictions

We do not currently sell to outside the United Kingdom.

If you are not in the UK, we have no knowledge of, and no responsibility for, the laws in your country and you will be responsible for the payment of import duties and taxes of any kind levied in your country.

6 Goods returned

Our Returns Policy also forms part of these terms and conditions.

7 Privacy Policy

Our Privacy Policy also forms part of these terms and conditions.

8 Disclaimers

We or our approved suppliers of content may make improvements or changes to our website, the content, or to any of the goods, at any time and without advance notice. Content may include inaccuracies or typographical errors. We will be happy to rectify any errors brought to our attention.

We give no warranty and make no representation, express or implied, as to the adequacy or appropriateness of the goods for your purpose, any implied warranty or condition as to merchantability or fitness of the goods for a purpose other than that for which the goods are commonly used, or the compatibility of our website with your equipment, software or telecommunications connection.

Our website contains links to other Internet websites outside our power and control. You acknowledge and agree that we shall not be liable in any way for the content of any such linked website, nor for any loss or damage arising from your use of any such website.

We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of our website or the purchase of goods.

In any event, including the event that any term or condition or obligation on our part (Implied Term) is implied into these conditions by law, then our liability is limited to the maximum extent permitted by law, to the value of the goods or services you have purchased.

9 Content and Intellectual Property Rights

We will defend the intellectual property rights in connection with our goods and our website, including copyright in the content whether provided by us or by any other content provider.

We also claim copyright in the designs and compilation of all content of our website. Title, ownership rights, shall remain the sole property of us. We will strongly protect those rights in all countries.

You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the content, in whole or in part.

You may not use our name or logos or trade marks or any other content on any website of yours or that of any other person.

10 Your email address

You represent that any username or email address selected by you, when used alone or combined with a second or third level domain name, does not interfere with the rights of any third party and has not been selected for any unlawful purpose.

You acknowledge and agree that if we believe such selection does interfere with the rights of any third party or is being selected for any unlawful purpose, we may immediately suspend the use of such name or email address, and you will indemnify us for any claim or demand that arises out of your selection.

You acknowledge and agree that we shall not be liable to you in the event that we are ordered or required by a court or judicial authority, to desist from using or permitting the use of a particular domain name as part of a name or email address.

11 System Security

We will try to maintain our website to give you constant use, but there will be times when your use may be interrupted.

You agree that you will not violate or attempt to violate any aspect of the security of our website or allow any other person to do this.

You agree not use any software tool for the purpose of extracting data from our website.

You understand that any such violation is unlawful in many jurisdictions and that we will prosecute any contravention of criminal law.

12 Indemnity

You agree to indemnify us against any claim or demand, including reasonable lawyers fees, made by any third party due to or arising in any way out of your use of our web site.

13 Miscellaneous provisions

You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.

Where we provide goods or services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other goods or service for which a charge is made. Accordingly, there is no contractual nor other obligation upon us in respect of those goods or service.

Nothing in this agreement or on our website shall confer on any third party any benefit under the provisions of the Contracts (Rights of Third Parties) Act 1999.

If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

No waiver by us, in exercising any right, power or provision in this agreement shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.

In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.

We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including strikes of our own employees.

This Agreement shall be governed by and construed in accordance with the law of England. This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.

14 Cancelled Orders

Pets Go Shopping will not be liable for any costs incurred in the return of cancelled orders.  The order will not be deemed to have been cancelled until notification is given at the following email admin@petsgoshopping.co.uk. Customers have the right to cancel a purchase within 14 calendar days of receiving goods. If an order is cancelled and goods have been received then the goods must be returned at the customers cost. Please also note that if your order is cancelled after it has been dispatched or refused at the point of delivery, a £5 ‘return to sender’ charge is applied per parcel.

We reserve the right to cancel an order without providing a reason. If we do this we will return all money paid to us relating to the cancelled order.


The terms and conditions do not affect your statutory rights.